Contact Us

sarah.hanson@hoiti-toyti.co.uk

01527 879966

110 High St, Bromsgrove B61 8ES, UK

All You Need

To Know

Shipping

Policy

We offer a number of different shipping and delivery options. For Great Britain customers, order by 5pm for standard shipping within 2-5 working days.  

Delivery is Monday to Friday, excluding public holidays. Any orders placed after 5pm Friday and over the weekend will not be dispatched until Monday, excluding Public Holidays.

Delivery Failure

If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. A refund of the cost of goods without shipping will be processed within 7 days unless you have notified us before then to advise that the goods are still required. If the goods are still required, you will be charged an additional shipping fee for a second delivery.

It is the responsibility of the customer to ensure there is someone at the delivery address at the specified date to sign for the parcel. If no one is present the courier may deliver the goods to a neighbour either side or directly opposite and should leave a card to advise where this parcel has been left. Alternatively, the parcel can be left in a safe location on the property, such as porches with a door, sheds or greenhouses and garages. If a parcel has been delivered but you are claiming non receipt of a parcel then please allow 3-5 days from date of notifying us to allow us to investigate with the courier. If a refund is applied and the goods are later located then we reserve the right to place a debit for these goods unless you return them to us.

Collection from Store

Goods may be purchased on-line and will be ready for collection within the hour.  This is subject to store opening times, order volumes and time order is placed. We will hold your Click & Collect order for you at Hoiti-Toyti Toy Shop, 110 High Street, Bromsgrove.  B61 8ES

Refund & Exchange

Simply return your unwanted item within 28 days of receipt unused, unopened, in its original condition and packaging. All returns must be accompanied by a valid dispatch confirmation email including your order reference  number. You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging.

 

Online returns are accepted in the following way

1. In person at Hoiti Toyti Toy Shop 110 High Street, Bromsgrove.  B61 8ES

2. By post using your chosen courier to Hoiti-Toyti Toy Shop, 110 High Street, Bromgrove.  B61 8ES

Privacy Policy

Introduction

Welcome to Gift UK and Hoiti-Toyti  privacy notice.

We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website  and tell you about your privacy rights and how the law protects you.

 

We may receive information about you when you contact us directly, via telephone, email or via our website.

 

Using your information

We may use your information for a variety of purposes, including:

  • to provide you with information, products and services for which you have requested

  • to help us identify you when you contact us,

  • for general administration purposes,

  • to help us improve the quality of our products and services,

  • to help us detect and prevent fraud and money laundering,

  • to help us recover debts,

  • to carry out analysis and customer profiling, and

  • to identify other products and services which might be of interest to you and to inform you about our products and services

We do not share your data with any third parties unless we have been asked to provide information for legal purposes.

When we are selling one or more of our businesses to someone to whom we may transfer our rights under any customer agreement we have with you,

 

When we are preventing fraud/loss, for example when we may transfer your data to Fraud Prevention Agencies.

What personal data is held?

Personal data that we hold will be the contact details that you or a third party have previously supplied us with; you can request from us what data is held.

How personal data is stored.

We keep customer data in several forms;

Customer records are kept on  secure computers with password protection

it is company policy to keep paperwork to minimum, however if we need to print off customer information it is kept in a locked filing cabinet when it’s not being used. Anything else is shredded or incinerated.

Informing you about our products and services.

We may use your information to contact you with news which may be of interest to you and occasionally for market research purposes.

We may contact you by post and phone and, if you give us your prior agreement to do so, by email, SMS and other electronic means.

You can opt out from receiving marketing communications from us on our products and services by calling us on 01527 879966, or by writing to us at Hoiti-Toyti, 110 High Street, Bromsgrove, Worcestershire, B61 8ES

 

You can also contact us at the above address or telephone number if you have previously asked not to receive marketing communications but would now like to hear from us with news on products and services.

 

We will only send you marketing communications by email or other electronic means if you give us your agreement to do so. For example, we may inform you that when providing your email address you will be indicating your agreement to receive marketing emails. If you give us your agreement and subsequently wish to opt out you can do so by clicking the unsubscribe link which we include on all our marketing emails or you can contact us at any time at the address or telephone number above.

 

Cookie Policy

 

What are cookies?

Cookies are small text files that web sites often store on the computer hard drives of visitors to their sites. They are widely used in order to make web sites work, or work better, as well as to provide information to the owners of the site. A cookie often contains a unique number, which can be used to recognise your computer when a user of your computer returns to a website that it visited previously.

How do we use cookies?

We use cookies to enhance the online experience of our visitors and to better understand how our sites are used. Cookies may tell us, for example, whether you have visited our site before or whether you are a new visitor.

Types of cookies

There are two broad types of cookies - 'first party cookies' and 'third party cookies':

First party cookies are cookies that are served directly by the website operator to your computer, and are often used to recognise your computer when it revisits that site and to remember your preferences as you browse the site.

Third party cookies are served by a service provider on behalf of the website operator, and can be used by the service provider to recognise your computer when it visits other web sites. Third party cookies are most commonly used for web site analytics or advertising purposes.

In addition, cookies may be either 'session cookies' or 'persistent cookies'. Your computer automatically removes session cookies once you close your browser. Persistent cookies will survive on your computer until an expiry date specified in the cookie itself, is reached.

Your rights

You have the right to choose whether to accept these cookies. You can exercise this right by amending or setting the controls on your browser to reflect your cookie preferences. However, please note that if you choose to refuse cookies you may not be able to use the full functionality of this website.

Changing your cookie preferences

The "Help" menu in the toolbar of most web browsers will tell you how to change your browser's cookie settings, including how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. An online guide is available if you have difficulties trying to change your browser settings.

Additional references

Further information about cookies and how to control their use is available from All About Cookies and Your Online

Customer Service:

07815 618898

@2019 Hoiti - Toyti - Part of GiftUk

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